FAQs

Why The Education Hub puzzles?


Who are the artists?
Our founder Maggie, is passionate about collaborating with creative individuals from all over the continent to share their talents. The puzzle designers are located in various regions of Africa, showcasing the diversity of talent that exists across the continent.

Do you do customised puzzles ?
Currently, we do not offer customised puzzles, but please do sign up for our newsletter as it is something we plan to offer in the future. We are always looking for ways to improve and expand our offerings to meet the needs and desires of our customers.

Why are diverse puzzles important ?
Diverse puzzles are important for children because they promote exposure to different cultures and experiences, help build empathy and understanding of others, and can broaden their knowledge and perspective of the world around them. Additionally, diverse puzzles can help children feel seen and represented, which can boost their self-esteem and sense of belonging.

How can I get in contact with The Education Hub ?
For general inquiries please use our contact form here.However, please allow up to 72 hours for us to get back to you.

Where do you ship to ? 
We ship to most countries around the world. International buyers: Import duties, taxes, and charges are not included in the item price or shipping cost. Please check customs ahead of purchase.
 
How much does shipping cost ?
Shipping cost varies depending on your country. 
UK 1^st class £3.85: = 1 puzzle and £5.57 to send a total of 3 puzzles in one parcel.

UK 2^nd class which is standard delivery is £3.20 to send a total of 3 puzzles in one parcel. Delivery can take up to 5 working days.

Europe: £7.80 to send one puzzle and £12.10 to send a total of 3 puzzles in one parcel.

USA: £16.60 to send one puzzle and £29.20 to send a total of 3 puzzles in one parcel.

I have received my items and one or more are damaged, what should I do ?
We're sorry to hear that! If you can email info@theeducationhub.co.uk as soon as possible, we’ll happily replace your order.